“Personal Information” is information we hold which is identifiable as being about you. This can include your:
- first and last name,
- contact details including telephone number,
- email address,
- your geo location,
- date of birth,
- estimated date of delivery
- length of menstrual cycle,
- time trying to conceive,
the date of your last menstrual cycle, or any such other information that can reasonably identify you.
Exclusions: Ask Katie provides information and services to people who are, or who are trying to be, pregnant. Ask Katie is for use by people living in South Australia. Ask Katie does not support users outside of South Australia.
Data we may collect:
We will receive and store personal information you enter onto Ask Katie, or that you provide to us directly or give to us in other forms. The personal information you give us allows us to send you tailored information and feedback. This will be based on your unique fertility and pregnancy journey, using both your data that you input and our own algorithms.
We can collect other personal information at other times, including, for example, when you:
- provide feedback,
- provide information about your personal or business matters,
- change your content or email preference,
- respond to surveys and/or promotions,
- provide any financial or credit card information,
- communicate with our customer support, or
- provide any other information while interacting with us.
We can collect information based on:
- your usage history,
- content you have viewed, and
- cookies that can identify your browser or your account.
We use various technologies to collect and store information, which can include sending cookies or similar to your device.
- Software Application:
We can collect information such as:
- your mobile unique device ID,
- the IP address of your mobile device,
- your mobile operating system,
- the type of mobile internet browser(s) you use, and
- the way you use Ask Katie.
This information can be collected automatically. It can be used in an aggregated manner to analyse how people use Ask Katie, such that we can improve our service.
- Geo-location: When you use Ask Katie on your mobile device, we can use GPS technology (or other similar technology) to determine:
- your current location,
- the city you are located within
so that we can display a location map with relevant advertisements.
We will not share your current location with other users or partners.
How we use your personal information: We collect, hold, use or disclose your personal information in the following ways:
- to provide services to you, such as managing your account and customer support,
- to provide personalized information to you,
- to communicate and interact with you,
- to conduct surveys, research, advertising and tracking,
- to manage and improve Ask Katie, and
- to make you aware of new products, services and opportunities that you could be interested in.
Ask Katie makes third party social media features available to its users. We cannot ensure the security of any information you choose to make public via social media. Also, we cannot ensure that parties who have access to such publicly available information will respect your privacy.
How we may contact you: Ask Katie can contact you via telephone, email, SMS or email.
We may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during a legal proceeding or in response to a law enforcement agency request.
We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Ask Katie, and users or third parties.
Any information that we collect can be stored, processed in or transferred between parties located in countries outside of Australia, such as Pakistan.
If the control of our business changes, or we sell or transfer our business assets, we can transfer (if the law says we can) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential buyer under a confidentiality agreement. We would seek to only disclose information in good faith and where required by any of the above circumstances.
Access: You can ask for access to the personal information we hold about you at any time, by using our contact details below. We will promptly acknowledge your request for access and let you know when we will give you the information you have asked for. If we refuse access, we will give you a written notice which sets out the reasons for our refusal (unless the law says we don’t have to tell you). We will tell you how you can complain about our refusal. We can charge you for our reasonable costs in giving you access to your personal information.
Correction: We make sure that the personal information we hold is accurate, up-to-date, complete and, in the case of use and disclosure, relevant. If we believe that the information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information and (if you ask and it is reasonable, and we are able to do so) to notify that correction to third parties that may have received the incorrect information from us. If you believe that information we hold about you should be corrected, you can request that we do so, by using our contact details below. If we do not agree with the corrections you have asked for, we do not have to alter your personal information. Instead, we will give you a written notice which sets out the reasons for our refusal (unless the law says we don’t have to tell you). We will tell you how you can complain about our refusal.
Opt Out: You can easily stop all collection of personal information by us by uninstalling Ask Katie. You can use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace or network. You can also request to opt-out via email, at firstname.lastname@example.org.
If you would like to make an inquiry or complaint about how we handle your personal information, you can call the Office of the Australian Information Commissioner on 1300 363 992 or send them an email to email@example.com.
Last updated: September 2018