Privacy Policy

Privacy Policy: The privacy policy (“Privacy Policy”) explains the personal information we collect and how we use it.  This Privacy Policy, together with our Terms of Use, explains how we will deal with each other.  You accept this by using Ask Katie.  If you do not agree to our Privacy Policy or Terms of Use, you are not permitted to use Ask Katie.

Personal Information” is information we hold which is identifiable as being about you.  This can include your:

  1. first and last name,
  2. contact details including telephone number,
  3. email address,
  4. your geo location,
  5. date of birth,
  6. height,
  7. weight,
  8. estimated date of delivery
  9. length of menstrual cycle,
  10. time trying to conceive,

the date of your last menstrual cycle, or any such other information that can reasonably identify you.

Changes to this Privacy Policy: We may change this Privacy Policy in the future. We may change it at any time, in our sole discretion and all changes will be effective immediately. If you continue to use Ask Katie, we will treat this as your acceptance of the updated Privacy Policy.   Please check back from time to time to review our Privacy Policy.

Exclusions:  Ask Katie provides information and services to people who are, or who are trying to be, pregnant. Ask Katie is for use by people living in South Australia. Ask Katie does not support users outside of South Australia.

Data we may collect:

  1. General:

We will receive and store personal information you enter onto Ask Katie, or that you provide to us directly or give to us in other forms. The personal information you give us allows us to send you tailored information and feedback.  This will be based on your unique fertility and pregnancy journey, using both your data that you input and our own algorithms.

We can collect other personal information at other times, including, for example, when you:

  1. provide feedback,
  2. provide information about your personal or business matters,
  3. change your content or email preference,
  4. respond to surveys and/or promotions,
  5. provide any financial or credit card information,
  6. communicate with our customer support, or
  7. provide any other information while interacting with us.

We can collect information based on:

  1. your usage history,
  2. content you have viewed, and
  3. cookies that can identify your browser or your account.

We use various technologies to collect and store information, which can include sending cookies or similar to your device.

  1. Software Application:

We can collect information such as:

  1. your mobile unique device ID,
  2. the IP address of your mobile device,
  3. your mobile operating system,
  4. the type of mobile internet browser(s) you use, and
  5. the way you use Ask Katie.

This information can be collected automatically.  It can be used in an aggregated manner to analyse how people use Ask Katie, such that we can improve our service.

  1. Cookies: We can use cookies on Ask Katie. Cookies are very small files which can identify you when you return to the application and to store details about your use of Ask Katie. Most devices automatically accept cookies, but you can choose to reject cookies by changing your device settings. However, this may prevent you from using Ask Katie properly.
  2. Geo-location: When you use Ask Katie on your mobile device, we can use GPS technology (or other similar technology) to determine:
  3. your current location,
  4. the city you are located within

so that we can display a location map with relevant advertisements.

We will not share your current location with other users or partners.

How we use your personal information: We collect, hold, use or disclose your personal information in the following ways:

  1. to provide services to you, such as managing your account and customer support,
  2. to provide personalized information to you,
  3. to communicate and interact with you,
  4. to conduct surveys, research, advertising and tracking,
  5. to manage and improve Ask Katie, and
  6. to make you aware of new products, services and opportunities that you could be interested in.

Ask Katie makes third party social media features available to its users. We cannot ensure the security  of any information you choose to make              public via social media.  Also, we cannot                ensure that parties who have access to such publicly available information will respect your privacy.

How we may contact you: Ask Katie can contact you via telephone, email, SMS or email.

Disclosures:  We share your personal information to our employees, professional advisers, agents or subcontractors, but only if it is reasonably necessary for the purposes set out in this Privacy Policy.

We may need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, during a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Ask Katie, and users       or third parties.

Any information that we collect can be stored, processed in or transferred between parties located in countries outside of Australia, such as Pakistan.

If the control of our business changes, or we sell or transfer our business assets, we can transfer             (if the law says we can) our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential buyer under a confidentiality agreement. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By giving us your personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Privacy Policy. If we disclose your personal information to third parties, we will ensure that the third party follows this Privacy Policy.

Data security: We are committed to ensuring that the information you provide to us is secure. We have put in place suitable physical, electronic and administrative procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorized access, modification and disclosure. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take steps to safeguard against unauthorized disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access: You can ask for access to the personal information we hold about you at any time, by using our contact details below. We will promptly acknowledge your request for access and let you know when we will give you the information you have asked for. If we refuse access, we will give you a written notice which sets out the reasons for our refusal (unless the law says we don’t have to tell you).  We will tell you how you can complain about our refusal. We can charge you for our reasonable costs in giving you access to your personal information.

Correction: We make sure that the personal information we hold is accurate, up-to-date, complete and, in the case of use and disclosure, relevant. If we believe that the information we hold is inaccurate, out-of-date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information and (if you ask and it is reasonable, and we are able to do so) to notify that correction to third parties that may have received the incorrect information from us. If you believe that information we hold about you should be corrected, you can request that we do so, by using our contact details below. If we do not agree with the corrections you have asked for, we do not have to alter your personal information. Instead, we will give you a written notice which sets out the reasons for our refusal (unless the law says we don’t have to tell you).  We will tell you how you can complain about our refusal.

Opt Out: You can easily stop all collection of personal information by us by uninstalling Ask Katie. You can use the standard uninstall processes available as part of your mobile device or via the mobile application marketplace    or network. You  can also request to opt-out via email, at

Enquiries and complaints: If you have any enquiries, concerns or complaints about this Privacy Policy, our handling of your personal information or our compliance with the Privacy Act 1988 or any related codes, please contact us at

If you would like to make an inquiry or complaint about how we handle your personal information, you can call the Office of the Australian Information Commissioner on 1300 363 992 or send them an email to

Last updated: September 2018

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